RETURN & WARRANTY POLICY

7-Day Return Policy

You may request a return for an eligible item within 7 days of receiving your order.

Returned items must:

• Be unworn and unused
• Be in their original condition
• Include the original packaging where possible
• Show no signs of customer-caused damage, alteration, or misuse

For returns that are not related to a product quality issue, the customer is responsible for the return shipping cost.

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

One-of-a-Kind & Antique Pieces

Pieces from our One-of-a-Kind and Antique Collection are unique and cannot be reproduced.

Their individual form, surface, patina, markings, and signs of age are part of their history and character rather than imperfections.

For this reason, these pieces are considered final sale and are not eligible for return or exchange for reasons of preference or change of mind.

If you have questions about a one-of-a-kind piece before purchasing, please contact us. We are happy to provide additional information or photographs to help you make your decision.

15-Day Quality Warranty

If your item develops an eligible manufacturing or quality-related issue within 15 days of receipt, please contact SAPURA LUMIS.

Eligible issues may include:

• Chain or cord breakage under normal use
• Clasp or connector failure
• Beads, stones, or decorative components becoming detached
• Structural defects affecting normal use

After reviewing the issue, we may provide repair, replacement, replacement parts, or another appropriate solution.

For verified quality-related issues covered by the warranty, SAPURA LUMIS will cover reasonable repair and reshipment costs.

Repairs After 15 Days

Issues that occur after the 15-day warranty period due to normal wear, prolonged use, accidental damage, pulling, impact, improper storage, or other customer-related causes are not eligible for a refund.

However, depending on the product and extent of the damage, we may be able to offer a repair service.

For approved repairs outside the warranty period:

• The customer is responsible for two-way shipping costs
• Repair fees may apply depending on the level of damage
• Repair availability depends on the product, materials, and replacement parts available

Refund Processing

Once an approved return has been received and inspected, we will notify you of the result.

If the return is approved, the refund will be issued to your original payment method.

Processing time may vary depending on your bank, card issuer, or payment provider.

Original shipping costs and return shipping costs are generally non-refundable for change-of-mind returns.

How to Request a Return or Repair

Before sending an item back, please contact:

sapuralumis@outlook.com

Please include:

1. Your order number
2. A brief description of your request
3. Clear photos or videos showing the item and any relevant issue

Once your request has been reviewed and approved, we will provide the appropriate return address and next steps.

Please do not send an item to the original shipping address unless specifically instructed by our customer support team.