SHIPPING & PAYMENT
Shipping & Payment Information
Every SAPURA LUMIS order is carefully prepared, inspected, and packed before beginning its journey to you. Here you can find information about international shipping, tracking, customs, and payment.
Where We Ship
SAPURA LUMIS currently ships to most countries and regions worldwide.
Due to carrier limitations, international restrictions, or transportation conditions, we are currently unable to ship to:
- Belarus
- Cuba
- Iran
- North Korea
- Russia
- Sudan
- Syria
- Yemen
Shipping availability may change depending on carrier services, international regulations, and local transportation conditions.
Certain remote islands, rural or highland regions, U.S. territories, and some locations in Alaska or Hawaii may require additional delivery time or shipping charges.
If additional charges or alternative arrangements are required, we will contact you before dispatch.
Shipping Rates
Orders under $150 USD: $18 USD standard international shipping.
Orders of $150 USD or more: free standard shipping, unless otherwise stated at checkout.
Free-shipping promotions may occasionally be available during selected events or seasonal campaigns.
When Will My Order Arrive?
Estimated delivery time = Processing Time + Shipping Time
Delivery estimates do not include delays caused by:
- Customs clearance
- Weekends and public holidays
- Local courier delays
- Severe weather
- Remote-area delivery
- International transportation disruptions
- Incorrect or incomplete address information
Some South American and remote destinations may occasionally require 30 days or longer.
How Can I Track My Order?
Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking information.
You can follow your shipment using the tracking link included in your confirmation email.
Please allow approximately 1–2 business days after dispatch for tracking information to become active.
What If My Package Has Not Arrived?
If your package has not arrived within 30 days after dispatch, please contact us so we can investigate the shipment with the carrier.
Please provide:
- Your order number
- Recipient name
- Shipping address
- Tracking number
After reviewing the carrier's investigation, we will provide an appropriate solution, which may include reshipment, replacement, or refund.
From Preparation to Dispatch
Some SAPURA LUMIS pieces may be prepared or sourced from different locations before being consolidated at our Shenzhen fulfillment and quality-control center for international dispatch.
Before shipment, we check:
- Correct product and quantity
- Visible product condition
- Packaging integrity
- Delivery information
- Protective packing
After these checks are complete, your order is handed over to the appropriate international logistics partner.
The carrier used may vary depending on destination, service availability, and shipping route.
International Import Charges
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are determined by local customs authorities and are outside the control of SAPURA LUMIS.
Unless otherwise stated at checkout, customers are responsible for applicable customs duties, taxes, or import charges.
Payment Information
The final amount payable will be shown at checkout before you complete your purchase.
Available payment methods may vary depending on your country, currency, device, and payment provider.
Available payment methods will be displayed securely during checkout.
Please select one of the payment options shown at checkout to complete your order.
When paying by card, you may be asked to provide the cardholder name, card number, expiration date, security code, and billing information.
Payments should only be completed through the secure SAPURA LUMIS checkout.
Having Trouble at Checkout?
If your payment is declined or cannot be processed:
- Check that your card and billing information are correct
- Confirm that sufficient funds or credit are available
- Contact your bank or payment provider if authorization is required
- Try another payment method displayed at checkout
If the issue continues, please contact SAPURA LUMIS for assistance.
Never send your complete card number, security code, password, or other sensitive payment credentials to SAPURA LUMIS by email.
Payments should only be completed through the secure checkout on our website.
Payment Methods
We accept major credit and debit cards through Shopify Payments, including Visa, Mastercard, American Express and UnionPay.
Express checkout options may also include Shop Pay, Apple Pay and Google Pay, depending on your device, browser and region.
Payments are processed through Shopify's secure checkout. Payment information is encrypted during transmission and is not stored directly by SAPURA LUMIS.
Need Assistance?
Email
sapuralumis@outlook.com
Customer Service Hours
Monday – Friday
10:00 – 19:00 (Beijing Time, GMT+8)
Every order begins with care and continues with you.