SAPURA LUMIS

Terms of Service

Please read these Terms of Service carefully before using our website or purchasing from SAPURA LUMIS.

Last updated: September 4, 2026

OVERVIEW

Welcome to SAPURA LUMIS

This website is operated by SAPURA LUMIS. Throughout this website, the terms “we”, “us”, and “our” refer to SAPURA LUMIS. We provide this website, including the information, products, tools, and services available through it, subject to your acceptance of these Terms of Service and the policies referenced on our website.

By visiting our website, creating an account, placing an order, or purchasing from us, you agree to be bound by these Terms of Service. These Terms apply to all visitors and users of the website.

If you do not agree with these Terms, please do not access or use our website or Services.

We may introduce new website features, tools, products, or services from time to time. Such additions will also be subject to these Terms. We may update these Terms by publishing a revised version on this page.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform used to offer our products and Services.

01 · ONLINE STORE TERMS

Eligibility & Responsible Use

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have provided appropriate consent for any minor dependents using this website under your supervision.

You may not use our website, products, or Services for unlawful or unauthorized purposes, or violate applicable laws while using our Service.

You must not introduce viruses, malicious code, worms, or other harmful technology into our website.

A serious breach of these Terms may result in suspension or termination of access to our Services.

02 · GENERAL CONDITIONS

Use of Our Service

We reserve the right to refuse or restrict Service where reasonably necessary, including where we believe an order or account may involve fraud, unlawful activity, abuse of our Services, or violation of these Terms.

Information you provide through the website, excluding protected payment data, may be transmitted across different networks and adapted to meet technical requirements. Payment information is handled through secure payment-processing systems.

You may not reproduce, duplicate, copy, sell, resell, or commercially exploit any part of our website or Service without prior written permission from SAPURA LUMIS.

03 · INFORMATION

Accuracy & Timeliness

We make reasonable efforts to keep the information on our website accurate and current. However, information may occasionally be incomplete, outdated, or contain errors.

Website content is provided for general informational purposes and should not be relied upon as the sole basis for important decisions where more authoritative information is available.

We may update, change, or remove website content at any time without obligation to update every previously published reference.

04 · PRICES & SERVICES

Changes to Prices or Services

Product prices may change without prior notice.

We may modify, suspend, replace, or discontinue any part of the website, product offering, or Service where reasonably necessary.

We are not liable solely because a product price, website feature, or Service is changed or discontinued.

05 · PRODUCTS

Products & Availability

Certain SAPURA LUMIS products may be available exclusively online and may be offered in limited quantities.

Returns, refunds, warranty claims, and repairs are governed by our Return & Warranty Policy .

We make reasonable efforts to display product colors, materials, textures, dimensions, and photographs accurately. Actual appearance may vary slightly depending on lighting, screen settings, natural materials, and handmade production.

Natural & Handmade Pieces

Slight variations in color, texture, markings, shape, surface, or finish may occur in natural materials and handmade pieces. These variations form part of the individual character of the piece and are not necessarily considered defects.

We reserve the right to limit product quantities, discontinue products, restrict sales where legally required, or correct product information and pricing.

06 · ORDERS & BILLING

Order Information

We reserve the right to refuse, limit, or cancel an order where reasonably necessary. This may include orders that appear fraudulent, duplicated, commercially resold, incorrectly priced, or otherwise inconsistent with these Terms.

If we change or cancel an order after submission, we may attempt to notify you using the email address, telephone number, or billing details provided at checkout.

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information and to update such information when necessary.

07 · OPTIONAL TOOLS

Third-Party Tools

From time to time, our website may provide access to tools, features, or services supplied by third parties.

These third-party tools may be provided on an “as available” basis and may be governed by their own terms and privacy practices.

Your use of third-party tools is at your discretion, and you should review the applicable provider's terms before using them.

08 · THIRD-PARTY LINKS

External Websites

Our website may contain links to third-party websites or services. These sites are operated independently from SAPURA LUMIS.

We are not responsible for the content, accuracy, availability, policies, or practices of third-party websites.

Please review the terms and privacy policies of any third-party service before entering into transactions with that provider.

09 · USER CONTENT

Comments, Reviews & Submissions

If you voluntarily submit reviews, comments, photographs, suggestions, feedback, ideas, or other content to SAPURA LUMIS, you confirm that you have the right to provide such material.

Where permitted by law and subject to any specific agreement made with you, you grant us permission to use submitted content for operating, improving, or promoting our business.

You must not submit unlawful, abusive, defamatory, obscene, misleading, infringing, or malicious material.

We may remove content that we reasonably determine violates these Terms, applicable law, or the rights of another person.

10 · PERSONAL INFORMATION

Privacy

Personal information submitted through our store is handled in accordance with our Privacy Policy .

11 · ERRORS & OMISSIONS

Corrections

Occasionally, our website may contain typographical errors, inaccurate information, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, inventory, or availability.

We reserve the right to correct such errors, update information, or cancel an affected order where necessary, including after an order has been submitted.

12 · PROHIBITED USES

What You May Not Do

In addition to other restrictions described in these Terms, you may not use our website or its content:

For unlawful purposes
To violate applicable laws or regulations
To infringe intellectual property or privacy rights
To harass, threaten, abuse, defame, or unlawfully discriminate
To provide fraudulent or misleading information
To transmit malicious code or interfere with website security
To unlawfully collect or track personal information
To spam, phish, scrape, crawl, or interfere with the operation of the Service

We may restrict or terminate access where these rules are violated.

13 · WARRANTIES & LIABILITY

Disclaimer & Limitation of Liability

We do not guarantee that access to the website will always be uninterrupted, timely, secure, or error-free.

Except where expressly stated in our policies or required by applicable law, the website and Services are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the maximum extent permitted by applicable law, SAPURA LUMIS and its officers, employees, affiliates, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the website or Services.

14 · INDEMNIFICATION

Your Responsibilities

To the extent permitted by applicable law, you agree to indemnify and hold SAPURA LUMIS and its affiliates, officers, employees, contractors, and service providers harmless from third-party claims arising from your material breach of these Terms, violation of applicable law, or infringement of another person's rights.

15 · SEVERABILITY

If Part of These Terms Is Invalid

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in full force and effect.

16 · TERMINATION

Ending Use of the Service

These Terms remain effective until terminated by you or SAPURA LUMIS. You may stop using our Services at any time.

We may suspend or terminate access where we reasonably believe a user has materially violated these Terms or applicable law.

Obligations and liabilities that arose before termination will survive where required by their nature or applicable law.

17 · ENTIRE AGREEMENT

Complete Understanding

These Terms, together with the policies and notices referenced on our website, form the agreement between you and SAPURA LUMIS concerning your use of our Service.

A failure by us to enforce a provision at any particular time does not constitute a permanent waiver of that provision.

18 · GOVERNING LAW

Applicable Law

These Terms of Service and any separate agreements through which SAPURA LUMIS provides Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, subject to any mandatory consumer protections that apply in your place of residence.

19 · CHANGES TO THESE TERMS

Updates

The current version of these Terms will always be available on this page.

We may update, revise, or replace portions of these Terms by publishing an updated version on our website.

Your continued use of our website after an updated version takes effect constitutes acceptance of the revised Terms to the extent permitted by applicable law.

20 · CONTACT